Effective Date: January 1, 2026
Last Updated: July 28, 2026
This Cancellation Policy applies to reservations made directly through Oasis House Collection.
Reservations made through Airbnb, Vrbo, Marriott Homes & Villas, or another third-party booking platform are governed by the cancellation terms displayed by that platform at the time of booking.
The cancellation terms displayed during checkout and included in your reservation confirmation form part of your booking agreement. If reservation-specific terms differ from this general policy, the terms accepted during checkout will control.
Oasis House Collection properties are offered exclusively for short-term accommodations.
No single reservation may exceed 28 consecutive nights.
Guests staying for 28 nights must complete a full checkout by the required checkout time at the end of the reservation. Any additional stay requires a separate reservation and a new check-in.
The original reservation must be fully completed
All guests must vacate the property
Personal belongings must be removed
Access under the original reservation must end
Checkout procedures must be completed
The property must be cleaned, inspected, and released for the next reservation
Back-to-back, overlapping, linked, or separately created reservations may not be used to avoid the 28-night maximum or create a right to continuous occupancy.
A future reservation is subject to availability, current pricing, payment, guest verification, property rules, and written approval. Approval of one reservation does not guarantee approval of another reservation.
Guests may not receive mail, use the property as a permanent or primary residence, leave belongings between reservations, or otherwise retain possession after checkout.
Oasis House Collection may decline, modify, or cancel reservations that appear intended to create continuous occupancy beyond the permitted maximum stay.
For qualifying reservations at our California properties, guests may cancel without penalty within 24 hours after the reservation is confirmed when the reservation was made at least 72 hours before check-in.
A qualifying cancellation will receive a full refund of all amounts paid, including applicable optional-service fees, to the original payment method.
The 24-hour cancellation period does not apply when a reservation is made fewer than 72 hours before check-in.
After the applicable 24-hour period expires, the cancellation terms below apply.
Standard Stays of 1 to 27 Nights
Unless different terms are displayed during checkout, the following policy applies:
Guests who cancel at least 14 days before check-in will receive a full refund.
The refund will include accommodation charges, cleaning fees, applicable taxes, and unused optional services, less any payment-processing fees clearly disclosed as non-refundable during checkout and permitted by law.
Guests who cancel between 7 and 13 days before check-in will receive a 50% refund of the accommodation charges.
Unused cleaning fees, pet fees, pool or spa heating fees, and optional services that have not already been provided will be refunded. Applicable taxes will be refunded as required.
Reservations canceled fewer than 7 days before check-in are non-refundable.
Unused cleaning fees and optional-service charges that have not already been incurred or provided may be refunded. Applicable taxes will be refunded as required.
These cancellation periods generally align with Airbnb’s Limited policy for shorter stays.
Reservations of exactly 28 nights are subject to the following cancellation terms:
Guests who cancel at least 30 days before check-in will receive a full refund, less any disclosed non-refundable payment-processing fees permitted by law.
If a 28-night reservation is canceled fewer than 30 days before check-in, the accommodation charges are non-refundable.
Unused cleaning fees and optional-service charges that have not already been incurred or provided may be refunded. Applicable taxes will be refunded as required.
If a guest cancels or leaves after a 28-night stay has begun, the remaining accommodation charges are non-refundable.
This structure reflects the firm long-term cancellation terms that Airbnb applies to reservations of 28 nights or more.
Reservations for the following periods are non-refundable after any legally required cancellation period expires:
Coachella Weekend 1
Coachella Weekend 2
Stagecoach
Major holidays
Other festival, event, or high-demand dates identified as non-refundable during checkout
For qualifying California reservations made at least 72 hours before check-in, guests may still cancel within 24 hours after confirmation for a full refund.
After that period, festival and special-event reservations are non-refundable. No refund, travel credit, property transfer, or date change will be provided unless approved in writing by Oasis House Collection.
Cancellation, postponement, relocation, or schedule changes involving a festival, concert, sporting event, wedding, meeting, or other reason for the trip do not cancel the accommodation reservation.
Oasis House Collection may offer discounted rates identified as non-refundable.
When a guest selects a non-refundable rate, the reservation cannot be refunded, credited, or moved after any legally required cancellation period expires.
The applicable terms will be displayed before payment and confirmation.
Requests to change dates, shorten a stay, reduce the number of guests, or move a reservation to another property are subject to availability and written approval.
Updated nightly rates
Additional taxes or fees
New minimum-stay requirements
Loss of promotional pricing
Payment of any increase in the reservation total
Submitting a change request does not suspend or extend the cancellation deadline.
A reduction in the length of a stay may be treated as a partial cancellation and remain subject to the original cancellation policy.
Reservations may not be transferred, resold, assigned, or given to another person without written approval.
Festival, holiday, special-event, and non-refundable reservations generally cannot be moved to different dates or properties.
Guests who wish to remain beyond their original checkout date must request approval before the reservation ends.
No extension may cause a single reservation to exceed 28 consecutive nights.
An approved additional stay must be booked as a separate reservation and requires a complete checkout and new check-in at least once during every 28-night period.
Property availability
Cleaning and inspection requirements
Current pricing
Payment
Guest verification
Occupancy restrictions
Property rules
Local requirements
Guests may not remain inside the property, retain access, or leave belongings behind after the original checkout time unless specifically authorized in writing.
No-Shows and Early Departures
No refunds or credits will be provided for:
Failure to arrive
Late arrival
Early departure
Voluntarily leaving the property
Reducing the number of nights
Reducing the number of guests
Failure to complete required identification or guest verification
Failure to comply with payment requirements
Failure to follow reservation terms or house rules
Weather, Illness, and Travel Disruptions
Weather conditions, extreme heat, wind, rain, dust, flight disruptions, vehicle problems, illness, transportation issues, personal emergencies, traffic, or changes in travel plans do not automatically qualify for a refund outside the applicable cancellation policy.
Guests are strongly encouraged to purchase travel insurance that may provide protection for illness, injury, weather, transportation interruptions, emergencies, or other unexpected circumstances.
Oasis House Collection does not provide travel insurance and cannot guarantee whether an insurance provider will approve a claim.
Amenities and services may occasionally be unavailable because of maintenance, equipment failure, repairs, weather, utility interruptions, safety concerns, or circumstances outside our reasonable control.
A temporary issue involving Wi-Fi, television service, appliances, air conditioning, pool or spa equipment, sports areas, game-room equipment, or another nonessential amenity does not automatically qualify for cancellation or a full refund.
Guests must report concerns promptly and provide Oasis House Collection with a reasonable opportunity to investigate and correct the issue.
If a material issue prevents the property from being safely occupied, Oasis House Collection may provide a refund, credit, alternative accommodation, or cancellation option based on the circumstances.
Oasis House Collection may cancel a reservation when necessary because of:
Property damage or unavailability
Safety concerns
Permit or regulatory restrictions
Failure to receive required payment
Fraudulent or inaccurate reservation information
Occupancy or booking violations
Prohibited parties, events, or activities
Circumstances that prevent the property from being safely occupied
When Oasis House Collection cancels for reasons unrelated to guest misconduct, the guest will receive a refund of amounts paid for the canceled portion of the reservation.
When cancellation results from fraud, nonpayment, unauthorized activity, excess occupancy, a prohibited event, or another material guest violation, a refund may not be provided.
Cancellation requests must be submitted in writing through one of the following methods:
Reply to your reservation confirmation
Use the Contact page on this website
Email oasishousecollection@gmail.com
The responsible guest’s name
Property name
Reservation number
Scheduled check-in date
Written confirmation that you wish to cancel
A cancellation is not complete until Oasis House Collection or its authorized booking provider issues written confirmation.
The date and time the written request is received will determine the applicable refund.
Cancellation deadlines are based on the local time at the reserved property.
Approved refunds will be returned to the original payment method whenever possible.
Refunds are generally initiated within 7 to 10 business days after approval. Banks, card issuers, and payment processors may require additional time to post the funds.
Refunds required under California’s 24-hour cancellation law will include all amounts required by law and will be returned to the original payment method within the legally required period.
Oasis House Collection is not responsible for delays caused by banks, card issuers, payment processors, or third-party booking platforms.
Guests agree to contact Oasis House Collection and make a reasonable good-faith effort to resolve any cancellation, refund, or payment concern before initiating a chargeback.
Submitting a chargeback does not change the accepted cancellation policy or eliminate valid payment obligations.
Oasis House Collection may provide the reservation confirmation, accepted policies, communications, payment records, property records, and other relevant documentation when responding to a payment dispute.
Reservations made through Airbnb, Vrbo, Marriott Homes & Villas, or another third-party platform must generally be canceled through that platform.
Refund amounts, service-fee refunds, processing times, exceptions, and dispute procedures may be determined by the platform’s policies.
Please review the cancellation terms displayed in your reservation details before canceling.
Questions regarding cancellations, reservation changes, extensions, or refunds may be directed to:
Oasis House Collection
Email: oasishousecollection@gmail.com
Mailing Address: 3225 McLeod Drive, Unit 100, Las Vegas, NV 89121
Contact Form: Use the Contact page on this website
