Helpful details about booking, check-in, pets, pool and spa heat, parking, house rules, and safety.
Standard check-in is after 3 PM. Standard check-out is at 10 AM. Early check-in or late check-out may occasionally be available for an additional fee depending on the booking schedule and cleaning needs.
We are pet-friendly for well-behaved, house-trained pets with prior approval. A non-refundable pet fee of $100 per pet applies, with a maximum of two pets per reservation. Pet fees will be added during checkout and must be paid before check-in. Unauthorized pets are subject to a minimum $500 charge per pet.
Pets are not permitted on furniture or beds. Guests are responsible for any pet-related damage, odors, or excessive cleaning. This policy is strictly enforced, and violations may result in forfeiture of the security deposit in addition to any applicable charges.
Pool heat is available for $100 per night and may be set to a maximum of 84°F. Spa and hot tub heating policies vary by property but can cost up to $35 per night up to 104°F. Heating must be requested and paid for before arrival through PoolPilot. Additional processing or service fees may apply.
Exterior cameras may be installed at front, side, driveway, or exterior common areas for safety and property protection. There are no cameras inside homes or private guest areas.
Select homes may offer a removable pool fence for added peace of mind. Availability varies by property and must be requested in advance. Setup/removal fee is $100 where available.
Free Level 2 EV charging is available at every Oasis House Collection home. Parking limits vary by property
Outdoor heaters may be available for $75 per heater, including one propane tank. Desert winds can be strong, so guests must close umbrellas when not in use and overnight to avoid damage.
Reservations for Coachella Weekend 1, Coachella Weekend 2, and Stagecoach are non-refundable after booking.
Amenities, fees, heating policies, parking limits, pool-fence availability, and community rules vary by property. Property-specific information displayed during booking and in the reservation confirmation will control.
Guest support is provided in partnership with Anneta Group, a trusted Coachella Valley hospitality and concierge team. Our guest team can help with booking questions, property details, pool and spa heat, pets, parking, local recommendations, and guest support before and during your stay.
